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General FAQ
General FAQ
  • What are the key product lines offered by UTec?

    UTec supplies remanufactured and compatible laser cartridges, remanufactured and compatible inkjet cartridge, compatible copier toner kits, ribbons & TTR, parts and bulk materials for inkjet and laser cartridges, CDR, DVDR, photo and inkjet paper. Each product is guaranteed to have what is needed to be the best in its industry category.
  • Who are UTec's customers?

    UTec customers are located in over 80 countries spanning Europe, the Americas, Asia, Africa and the Middle East. You would be amazed to know our products going to a printer manufacturer in the Fortune 500 list, mega supermarket chains, leading remanufacturers and private brand of imaging products in addition to some direct distributors and importers both large and small.
  • What are the terms and conditions for the supply of goods by UTec?

    The supply of goods by UTec is governed by the Terms and Conditions of Export Sale
  • What is your supply lead time?

    Depending on the availability of raw materials and components, it takes about 2 weeks from our receipt of customer's confirmed purchase order for the goods to be ready for shipment.
  • Do you have MOQ?

    The MOQ is different for different product lines. We encourage customers to order more because the effective handling and shipping costs are high for small orders.
  • Can you arrange packaging for my private brand?

    Yes, we can arrange your private label packaging provided the quantity reaches certain level. We also provide design services.
  • What should I do if I need private label products?

    You can directly discuss with UTec sales manager or representative who handles your account. Or you can contact us now!
  • How's your product quality?

    All our products are subject to a rigorous development and qualification process to ensure they exceed or equate the performance of the originals. Our production partner is ISO9001 certified with a well-organized quality assurance programme in place. All our remanufactured inkjet and laser cartridges go through post-production print test. We also send our products to independent international laboratories for performance tests regularly.
  • What's your product warranty?

    We guarantee our product is fit for its normal user purposes and is free from defects in materials or workmanship.
  • What's your company policy on defective goods?

    Our customer service team will provide immediate response to complaints. If the problem is due to production/design defects, we provide full replacement. 
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